Get help
Email support@grona.ai for help with an integration, a key, or anything on this site. This page lists what to put in your message so support can reproduce the problem on the first reply, and where to send security reports.
Check these first
Section titled “Check these first”- Website: Troubleshooting, Debug in the browser and the FAQ.
- Android: Test and debug. The debug view shows the configuration, campaigns, arms and events on the device.
- iOS: Test and debug.
- Public API: Errors lists every error code and what to do about it.
What to include
Section titled “What to include”| Detail | Example | Why |
|---|---|---|
| Workspace id (web) or workspace key (mobile) | 65e8a1c47d2f9b03e6a15c42, acme-market |
Support looks up your workspace with it |
| Where it happened | Website: the full page URL, such as https://shop.example.com/cart. App: the app version, the SDK version (0.1.0), the platform and OS version, and the device |
Most problems depend on the page or the build |
| Campaign and variation ids | The campaign id or your externalId (CMP-1024), and the variation id |
Narrows the problem to one campaign |
| When it happened | 2026-10-29 09:14 UTC |
Lets support line it up with campaign changes and events |
| Steps to reproduce | Numbered steps from a fresh browser or a fresh install | So support can see it too |
| What you expected and what happened | “Expected the banner above the product grid; the page showed the original” | Separates a bug from a targeting or consent setting |
| Evidence | Console output, a HAR file, a screenshot, or for the API the full request without the key and the full error response | Shows what actually happened |
For the website, also say whether your workspace waits for consent and whether you opened the page with a preview link. For apps, say which consent state you set and whether a preview pin was active.
Security reports
Section titled “Security reports”Send security reports to the same address, support@grona.ai. Describe the affected host, page, endpoint or SDK version, the steps to reproduce and what an attacker could do. Do not include real customer data.
Grona issues secret API keys. To get a key, rotate one or revoke one, email support@grona.ai. There is no self-serve key management. See Keys and environments.